Frequently Asked Questions
Everything you need to know about our premium audio technology and services.
What is the standard shipping time for hardware orders?
Standard shipping usually takes 3 to 5 business days for domestic orders and 7 to 14 business days for international shipments, depending on customs clearance.
Are your digital sound packs and software compatible with all DAWs?
Yes, our digital products are provided in industry-standard formats like WAV and MIDI, making them compatible with Ableton Live, Logic Pro, FL Studio, and all other major digital audio workstations.
What is your return policy for electronic hardware?
We offer a 30-day return policy for hardware items, provided they are in their original packaging and unused condition. Please note that digital software downloads are non-refundable.
Do your electronic instruments come with a warranty?
All Riemann Kollektion hardware products include a 2-year manufacturer's warranty covering any technical defects or hardware failures under normal use.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and instant transactions.
How do I access my digital downloads after purchase?
Once your payment is confirmed, you will receive an automated email with a secure download link. You can also access your files anytime through your customer account dashboard.